GeoQuestr — Privacy Policy
Last updated: 27 August 2025
This Privacy Policy explains how Wintergarde Development AB ("GeoQuestr", "we", "us", "our") collects, uses, shares, and protects information about you when you use GeoQuestr’s websites, apps, and related services (the "Services").
Contact: hello@geoquestr.com
We are the data controller for personal data processed under this Policy.
1. Information We Collect
We collect information you provide, information from your device, and information generated through your use of the Services:
1.1 Account Information
- Name, username, email, password
- Subscription status (Free, Premium)
- Profile information (photo, bio)
1.2 Location & Activity Data
- GPS and device sensor data for creating, exploring, and verifying activities
- Routes, challenges, completions, play history
- Approximate location for analytics and service optimization
1.3 Payment & Subscription Data
- Billing details (via Apple App Store, Google Play, or our payment providers)
- Payment confirmations, cancellations, and refunds
- Transaction IDs
1.4 Device & Technical Data
- Device identifiers, operating system, app version
- Log data (IP address, timestamps, crash logs)
- Cookies, beacons, SDK data (see Cookie Policy)
1.5 Communications
- Emails, messages, and support requests
- Feedback, surveys, bug reports
1.6 Children
We do not knowingly collect data from children under 13 (or lower age as required by law). If you believe a child has provided data, contact us.
2. How We Use Your Information
We use personal data for:
- Providing and operating the Services (account, content, gameplay)
- Processing payments and subscriptions
- Reviewing and moderating activities
- Improving safety, detecting cheating (e.g., GPS spoofing), and enforcing rules
- Customer support and communications
- Security, fraud prevention, and legal compliance
- Analytics and product development
- Marketing (with consent where required)
3. Legal Bases (EEA/UK/Switzerland)
We rely on:
- Contract: to provide the Services
- Consent: for optional analytics, cookies, marketing
- Legal obligation: to comply with tax and accounting regulations
- Legitimate interests: to maintain safety, improve the platform, prevent abuse
4. Sharing of Information
We share personal data only as needed:
- Payment processors (e.g., Stripe, Apple, Google) to process subscriptions
- Analytics & cloud services (hosting, crash reporting, product analytics)
- Law enforcement / regulators where required by law
- Corporate transactions (merger, acquisition, sale of assets)
We do not sell your personal data.
5. Data Retention
- Account data: kept until you delete your account or after inactivity (max 2 years)
- Content: retained while published, or until you remove it
- Payment & subscription data: kept for up to 7 years (legal accounting rules)
- Logs/analytics: anonymized or deleted within 24 months
6. International Transfers
Data may be transferred outside the EEA (e.g., to the US). We use safeguards such as Standard Contractual Clauses and require partners to implement adequate protections.
7. Your Rights
If you are in the EEA/UK/Switzerland, you have rights to:
- Access your data
- Correct inaccurate data
- Erase data (where applicable)
- Restrict or object to processing
- Port your data to another provider
- Withdraw consent (for optional processing)
- Lodge a complaint with your supervisory authority
To exercise rights, contact hello@geoquestr.com.
8. Security
We implement industry-standard technical and organizational measures (encryption in transit and at rest, access controls, auditing). No system is 100% secure; you use the Services at your own risk.
9. Changes
We may update this Policy. For material changes (e.g., new uses of KYC data), we will give notice (via email, in-app, or website) before they take effect.
10. Contact
Wintergarde Development AB
Email: hello@geoquestr.com