Account Deletion & Data Removal

Effective as of: 29 October 2026

Pataholm System AB operates GeoQuestr, a platform for location-based outdoor activities. This guide explains how to permanently delete your GeoQuestr account and the data that belongs to it from our servers within the EU.

For details on our privacy practices, please read our Privacy Policy and Terms of Service.

1. How to Delete Your GeoQuestr Account

If you want to delete your GeoQuestr account, follow these steps:

1. Log in to your account on GeoQuestr.
2. Navigate to Account Settings:
3. Find the option to delete your account:

• Click Delete My Account.

4. Confirm your deletion request:

• You will be asked to enter your password to verify your identity.
• Review the consequences of account deletion and confirm your request.

Once confirmed, your account will be permanently deleted and all your data will be gone.

2. What Happens When You Delete Your Account?

Deleting your GeoQuestr account means:

• All personal data linked to your account is permanently deleted.
• Your game history, achievements and progress are removed.
• Saved settings and preferences are deleted. Location data is never stored, so there is none to delete.
• Your name is replaced with an anonymous marker in leaderboards and reports.
• You will no longer receive notifications or emails from GeoQuestr.

The deletion is irreversible. Deleted data also disappears from our backups within 30 days. If you want to use GeoQuestr again, you need to create a new account.

Do you want to save your content first? Email us before you delete your account, and we will send you texts, quests and locations as a JSON file and images in their original format.

3. Requesting Manual Data Deletion

If you run into problems with the automated account deletion or need further help, you can request manual data deletion by contacting us:

• Email: hello@geoquestr.com
• Subject line: "Request for Account Deletion"
• Include: Your username and registered email address.
• Use the same email address that you used to create your account.

We handle your request within 30 days, in accordance with the GDPR, and confirm the deletion in writing.

4. If You Have Taken Part in an Activity

Participants do not have an account with an email address. Their data (player name, avatar, score, answers and submitted photos) is automatically deleted or anonymized no later than 6 months after the round has ended. If you want it deleted sooner, you can contact the organizer of the activity or email us with the name of the activity and your player name.

5. Data Kept After Deletion

When your account is deleted, we only keep:

• Accounting data: payments and invoices are kept for 7 years under the Swedish Accounting Act.
• Anonymized statistics: data that can no longer be linked to you, such as the number of completed quests.

For more information about data retention, see our Privacy Policy.

6. Revoking Third-Party Access

If you have signed in with Google or Apple, you can also remove GeoQuestr's access there:

• Google: Visit Google Account Permissions
• Apple ID: Manage connected apps under Apple ID settings

This ensures that no external service retains access to your GeoQuestr account.

7. Changes to This Policy

We may update this guide from time to time to reflect legal requirements, technical updates or changes in our business. Major updates will be announced by email or on our website.

8. Contact Us

If you have any questions or concerns about account deletion or data removal, please contact us:

• Email: hello@geoquestr.com
• Pataholm System AB, Org.nr 559347-4280, Pataholm 106, 384 92 Ålem, Sweden