Terms of Service

Last updated: 11 November 2026

These Terms of Service ("Terms") govern your access to and use of GeoQuestr’s websites, mobile applications, and related services (collectively, the "Services"). GeoQuestr is developed and operated by Pataholm System AB. ("GeoQuestr", "we", "us", "our"). By using the Services, you agree to these Terms.

If you do not agree, do not use the Services. Additional policies referenced here form part of these Terms: our Privacy Policy and Cookie Policy.

1. Who May Use the Services

1. Age. There is no minimum age for taking part in an activity. If you are under 13 (or the higher age that applies in your country), your parent/guardian must have approved your participation, or you must be taking part in an activity run by an organiser (such as a school) that is responsible for it. To create a creator account or make purchases, you must be at least 18 or have parental/guardian consent.
2. Registered accounts. If you register an account, you must provide accurate information and keep the account secure. You are responsible for activity on your account. One account per person.
3. Anonymous accounts. You do not need to register to take part in an activity. When you join, an anonymous account is created automatically, with no email address or password. The account can only be reached from the browser or the app on your device. If you change device, clear browser data or uninstall the app, you may lose the account along with your progress and achievements, and we cannot restore them.
4. Safety. GeoQuestr involves outdoor activities. Always stay aware of your surroundings. Do not trespass, endanger others, or violate any laws or property rules. You participate at your own risk.

2. Licenses, Pricing, and Purchases

You need a license to create and publish experiences. We offer four licenses, Family, Neighbourhood, District, and District x5, and the Full Service add-on. There is no open free plan. Participants always play for free.

2.1 Licenses

• Family (69 SEK per published game and month including VAT, billed monthly): For families and individuals. Up to 20 participants per game, a play area of at most 300 × 300 m, 50 AI credits per month, training material, and admin support by email. The AI judge, AI translation, and AI voice narration are not included.
• Neighbourhood (299 SEK per published game and month, billed monthly): Up to 100 participants per game, a play area of at most 500 × 500 m, 200 AI credits per month, training material, and admin support by email. The AI judge, AI translation, and AI voice narration are not included.
• District (19 900 SEK per published game and year, billed annually, equivalent to 1 658 SEK per month): 1 published game with thousands of participants, unlimited rounds with automatic scheduling, 1 admin account, and 10 000 AI credits per year. All functionality in the platform is included, among other things the AI judge, quest and image generation, AI translation, AI voice narration, and a branded welcome screen, as well as training material, admin support by email, and priority support for admins by phone.
• District x5 (39 900 SEK per year, billed annually, equivalent to 3 325 SEK per month): Everything in District, but with 5 published games, 5 admin accounts, and 50 000 AI credits per year. District x5 is set up after a meeting with us.

Play area. The play area is the square that all quests, hidden finds, and collectibles in a game must fit inside. Every game is played in a game world created for its play area. On Family and Neighbourhood, the game world is created at the license's size, and a game that is larger cannot be published on that license. On District and District x5, the game world is from 300 × 300 m up to at most 1.5 × 1.5 km; a game world already created at a larger size may continue to be used. The game owner's license decides, also when a co-editor publishes.

2.2 Full Service

Full Service is an add-on to any license. We then build the whole game for you, with custom theme objects. The price is set out in the quote you receive after a meeting with us.

2.3 AI Credits

Each license includes AI credits for every billing period: 50 per month for Family, 200 per month for Neighbourhood, 10 000 per year for District, and 50 000 per year for District x5. Unused credits do not roll over to the next period. How many credits a feature uses varies. We may change the allowance with advance notice under Section 14.

2.4 General Pricing Terms

Price. Prices are shown on the pricing page of the website or in your quote. The Family price includes VAT. All other prices exclude VAT; VAT is added. Prices may change with advance notice under Section 14.

Per published game. Family, Neighbourhood, and District are charged per published game: the amount for each billing period is the license price multiplied by the number of published games (at least one). If you archive or delete a game, the number goes down from the next billing period. If you publish another game, the number goes up, and the difference is charged pro rata.

Payment. Family, Neighbourhood, and District can be paid by card through Stripe. District x5, Full Service, and licenses under a quote are invoiced.

Automatic renewal. Licenses paid by card renew automatically (monthly for Family and Neighbourhood, annually for District) until cancelled. You can cancel at any time in your account settings; access continues until the end of the current billing period. Invoiced licenses run as set out in the quote. We do not refund started periods, except where the law requires it.

Free licenses and coupons. In individual cases we may hand out free licenses or coupons. They apply on the terms stated for them.

Earlier plans and one-time licenses. Rolling Small and Rolling Large, later Small and Medium, are now called Neighbourhood and District, and existing subscriptions continue on the same terms. The one-time Event Large license and the older Starter, Professional, and Growth tiers apply to the experience they were bought for. AI credits included with a one-time license remain until used.

EU/EEA right of withdrawal. As a consumer in the EU/EEA you normally have a 14-day right of withdrawal. By taking out a license and getting access to paid features immediately, you agree that delivery starts right away and that you therefore lose the right of withdrawal for that billing period once the supply of the digital service has started, to the extent the law allows. This does not affect your right to stop future renewals. For one-time licenses, the right of withdrawal ends when the digital content has been delivered and you have expressly agreed to immediate delivery.

3. Content; License You Grant

1. Your rights. You retain ownership of your Content.
2. License to us. You grant GeoQuestr a worldwide, non‑exclusive, royalty‑free, sublicensable license to host, store, cache, reproduce, adapt, publish, translate, publicly perform, display, and distribute your Content to operate, improve, promote, and provide the Services (including in marketing and in‑app placements) and to moderate and enforce policies. The license does not cover participants’ submitted photos or other personal data. We only process those according to Section 9 and our Privacy Policy.
3. Feedback. You give us a perpetual, irrevocable license to use feedback without obligation.
4. Moral rights. To the extent permitted by law, you waive or agree not to enforce moral rights against GeoQuestr for uses permitted here.

4. Prohibited Conduct

You agree not to:

• cheat or interfere with geolocation (e.g., GPS spoofing), create multiple accounts to influence scores or leaderboards, or tamper with metrics;
• violate laws or third‑party rights, trespass, or endanger people/animals/property;
• post unlawful, hateful, harassing, misleading, or infringing content;
• scrape, crawl, reverse‑engineer, or access the Services by automated means except as permitted by robots.txt or our written consent;
• sell, rent, or transfer your account or any in‑app virtual items.

We may suspend or terminate accounts, including anonymous ones, to protect users and the platform.

5. Outdoor Safety & Assumption of Risk

GeoQuestr activities may occur near roads, bodies of water, uneven terrain, or on private lands. You are solely responsible for your safety and compliance with laws and signage. Do not play while driving. To the maximum extent permitted by law, you assume all risks associated with participation.

6. Virtual Items and AI Credits

Virtual items, AI credits, or other in‑app benefits have no cash value, are non‑transferable, and may be changed or retired at any time. Subscription AI credits expire at the end of the billing period they were granted for and do not roll over; credits included with a single‑experience purchase remain until used.

7. Third‑Party Services

The Services may link to third‑party sites and use third‑party services for payments, maps and AI. We are not responsible for third‑party content or practices. Your use of third‑party services is at your own risk and may be governed by their terms.

8. Intellectual Property; Notice of Infringement

1. Our IP. The Services, including software, designs, text, graphics, and trademarks, are owned by us or our licensors and protected by law.
2. Notice procedure. If you believe content infringes your rights, email hello@geoquestr.com with: (a) your contact details; (b) description of the work and the allegedly infringing material (URL/ID); (c) a statement under penalty of perjury that you have a good‑faith belief the use is unauthorized; and (d) your signature. In the U.S., you may send a DMCA‑style notice; in the EU/EEA, we will process under applicable law. We may notify the user and remove or restore content in our discretion.

9. Privacy

Our Privacy Policy explains how we process personal data. In short:

1. Organizations. When an organization runs an activity in GeoQuestr, the organization is the controller of the participants’ data and we are the processor. We then process personal data only according to the organization’s instructions and sign a data processing agreement under Article 28 GDPR. Email upphandling@geoquestr.com to sign an agreement.
2. Storage within the EU. All personal data, including backups and logs, is stored within the EU on our own servers at Hetzner in Finland and Germany.
3. Location. Certain features require location services. Location data is never stored and is not sent over the network. It is only processed on your device.
4. Participants. Participants use anonymous accounts and do not need to give their real name. Their data is deleted or anonymized no later than 6 months after the round has ended.
5. AI. The AI judge runs on our own server in the EU, and submitted photos and videos are not sent to OpenAI. The organizer can turn off the AI features completely.

For children’s privacy, see the Privacy Policy.

10. Termination

You may stop using the Services at any time. Within 90 days after your agreement or subscription has ended, you can request your content: texts, quests and locations as a JSON file and images in their original format. Administrator accounts are deleted no later than 90 days after the agreement or subscription has ended, and we confirm the deletion in writing on request. We may suspend or terminate your access if you violate these Terms, create risks, or engage in fraud or unlawful activity. Upon termination, Sections that by their nature should survive (including 3, 5, 6, 8, 10–16) will survive.

11. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not guarantee uninterrupted or error‑free operation or that activities are safe or available in any location.

12. Limitation of Liability

To the maximum extent permitted by law, GeoQuestr and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party; or (c) unauthorized access, use, or alteration of your content.

Where liability cannot be excluded under mandatory law, our total liability for all claims relating to the Services in any 12‑month period is limited to the greater of (i) the amount you paid us in that period for the Services or (ii) 300 SEK.

Nothing in these Terms excludes liability for fraud, intentional misconduct, or death/personal injury caused by negligence where such exclusion is not permitted by law.

13. Dispute Resolution; Governing Law

EU/EEA & Rest of World (non‑US). These Terms are governed by the laws of Sweden, without regard to conflict‑of‑laws principles, and disputes are settled by Kalmar District Court as the court of first instance. If you are a consumer, you can always bring claims in your local courts where mandatory consumer law gives you that right.

United States only — Arbitration. If you reside in the U.S., you and GeoQuestr agree to resolve any claim (except small‑claims court and injunctive relief for IP) by binding individual arbitration administered by JAMS under its rules. No class actions. You may opt out by emailing hello@geoquestr.com within 30 days of first acceptance. This Section does not apply where prohibited by law.

14. Changes to the Services or Terms

We may update the Services and these Terms. For material changes (including pricing), we will provide reasonable advance notice (e.g., 30 days) via the website, in‑app, or email. Changes take effect prospectively. If you continue using the Services after the effective date, you accept the updated Terms. If you do not agree, you must cancel your subscription and stop using the Services before the changes take effect.

15. Communications; Electronic Notices

You consent to receiving electronic communications from us (emails, in‑app messages). Legal notices may be delivered to the email associated with your account. Anonymous accounts have no email address, so participants receive such notices on the website or in the app.

16. Miscellaneous

1. Entire Agreement. These Terms, plus referenced policies, are the entire agreement between you and us.
2. Severability. If a provision is unenforceable, the remainder stays in effect.
3. No waiver. Failure to enforce is not a waiver.
4. Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
5. Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control.

17. Contact

Pataholm System AB
Org.nr: 559347-4280
Pataholm 106, 384 92 Ålem, Sweden
Email: hello@geoquestr.com
Security: security@geoquestr.com

If you have questions about these Terms, contact us at the email above.