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GeoQuestr — Privacy Policy

Last updated: 27 August 2025

This Privacy Policy explains how Wintergarde Development AB ("GeoQuestr", "we", "us", "our") collects, uses, shares, and protects information about you when you use GeoQuestr’s websites, apps, and related services (the "Services").

Our address: Pataholm 106, 38492, Ålem, Sweden.
Contact: hello@geoquestr.com

We are the data controller for personal data processed under this Policy.

1. Information We Collect

We collect information you provide, information from your device, and information generated through your use of the Services:

1.1 Account Information

Name, username, email, password
Subscription status (Free, Explorer, Creator, Premium)
Profile information (photo, bio)

1.2 Location & Activity Data

GPS and device sensor data for creating, exploring, and verifying activities
Routes, challenges, completions, play history
Approximate location for analytics and service optimization

1.3 Payment & Subscription Data

Billing details (via Apple App Store, Google Play, or our payment providers)
Payment confirmations, cancellations, and refunds
Transaction IDs

1.4 GeoQuestr Royalty Program Data

Official Activity status and engagement metrics
Payout eligibility, allocation shares, and distribution history
Identity verification (KYC) data (government ID, address, date of birth)
Tax information (e.g., VAT ID, W-8/W-9, social security/tax ID where required)
Bank or payment account details for payouts

1.5 Device & Technical Data

Device identifiers, operating system, app version
Log data (IP address, timestamps, crash logs)
Cookies, beacons, SDK data (see Cookie Policy)

1.6 Communications

Emails, messages, and support requests
Feedback, surveys, bug reports

1.7 Children

We do not knowingly collect data from children under 13 (or lower age as required by law). If you believe a child has provided data, contact us.

2. How We Use Your Information

We use personal data for:

Providing and operating the Services (account, content, gameplay)
Processing payments and subscriptions
Reviewing, moderating, and designating Official Activities
Calculating, allocating, and distributing Royalty Pool payouts
Verifying identity and tax information for payouts (legal compliance)
Improving safety, detecting cheating (e.g., GPS spoofing), and enforcing rules
Customer support and communications
Security, fraud prevention, and legal compliance
Analytics and product development
Marketing (with consent where required)

3. Legal Bases (EEA/UK/Switzerland)

We rely on:

Contract: to provide the Services and Royalty Program
Consent: for optional analytics, cookies, marketing
Legal obligation: to comply with tax, accounting, AML/KYC regulations
Legitimate interests: to maintain safety, improve the platform, prevent abuse

We share personal data only as needed:

Payment processors (e.g., Stripe, Apple, Google) to process subscriptions
Payout providers (e.g., PayPal, Wise, bank partners) to issue royalties
Identity verification providers for KYC/AML compliance
Analytics & cloud services (hosting, crash reporting, product analytics)
Law enforcement / regulators where required by law
Corporate transactions (merger, acquisition, sale of assets)

We do not sell your personal data.

5. Data Retention

Account data: kept until you delete your account or after inactivity (max 2 years)
Content: retained while published, or until you remove it
Payment & subscription data: kept for up to 7 years (legal accounting rules)
KYC/Tax documents: kept as required by AML/tax law (typically 5–10 years)
Logs/analytics: anonymized or deleted within 24 months

6. International Transfers

Data may be transferred outside the EEA (e.g., to the US). We use safeguards such as Standard Contractual Clauses and require partners to implement adequate protections.

7. Your Rights

If you are in the EEA/UK/Switzerland, you have rights to:

Access your data
Correct inaccurate data
Erase data (where applicable)
Restrict or object to processing
Port your data to another provider
Withdraw consent (for optional processing)
Lodge a complaint with your supervisory authority

To exercise rights, contact hello@geoquestr.com.

Privacy policy